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Store Policies Swiftmaps and Graphics offers the following Returns Policy: At swiftmaps.com, we get excited about maps, however we understand that sometimes, the reality of an online map purchase is that when you get the map, it may be different than you expected. If that is the case, the following two options are available: -you can send your order back to us and receive a refund less a 20% restocking fee or -send your map back for replacement/upgrade with our professional suggestions for the correct map. Please note: You must call/email for return authorization within 48 hours of receipt. Maps being reference material traditionally have return policies similar to books. While swiftmaps.com is unable to refund shipping costs, we will gladly refund the cost of products, less a 20% restocking fee, when returned in their original and 100% re-sellable condition. To process your request, all returns require a swiftmaps.com provided Return Authorization Number (RAN). Prior to returning any products, please contact swiftmaps.com Customer Service at customerservice@swiftmaps.com and provide the following: Order Reference Number/Invoice Number and Customer Name. Swiftmaps.com is unable to accept returns or process refunds in the following instances: Previously mounted, staple holes, push-pin holes or any other alteration or damage. Items arriving back to Swiftmaps damaged due to improper return packaging will not be refunded from Swiftmaps.com. Customer must inquire with the shipping company as to how to issue a claim in order to get re-imbursed for the shippers damages. Receiving Damaged Products: If a tube or packaging is visibly damaged at time of delivery - refuse it immediately and email us. Do not accept delivery. If your item is left at your address by your postman please give back the parcel to your postman with a note saying "REFUSED" so it will be returned to us at no charge to you. If damage is not found until the product is opened or if you accept delivery, please contact the carrier immediately to report the damaged delivery and provide the origination address and the destination address (both located on the outside of package). Carrier Contact Information: US Postal Service: 800-275-8777 United Parcel Service: 800-742-5277. Once the claim has been reported to the carrier, you will need to send back the damaged product to us to finalize the damage and insurance claim. Email us at: customerservice@swiftmaps.com and let us know that you have contacted the carrier so that we can follow through. In both cases we will send out a replacement product free of charge once the item is received in our warehouse. If you are returning a damaged item, you may use US Priority Mail or UPS Ground services as desired. Please call if you have any questions regarding our damages policies before placing your order. Note: Returns for refund that included free shipping ; shipping charges incurred by Swiftmaps.com for original shipment will be taken from final refund amount. Please note that GPS sales will also adhere to the same return policies as maps. Overnight Shipping: Items ordered for shipping overnight will ship the same day if ordered before 11am EST - Orders after 11am EST will ship the next business day. Special exceptions apply - please call us!! Please note that most orders ship US Postal Service 1st Class Mail, Priority Mail or Express Mail based on your desired shipping unless requested differently. Please inform us via email if you can only accept UPS/FedEx shipments to your shipping address. We cannot tell by your address - you need to let us know by email. A reshipment back to your corrected address will incur the original shipping charges to you - even when free shipping is offered.
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